Website Terms & Conditions — vwy custom wear

Version date: 24 September 2026
Last updated: 24 September 2026

Publication note: This document contains placeholders for information that must be completed before publication. It should be reviewed by a suitably qualified UK legal professional before it is published or relied upon.

1. About these Terms

1.1

These Website Terms and Conditions apply to:

a. your use of the vwy custom wear website at [Website URL] (the Website); and
b. the purchase of DTF printing, embroidery, garment decoration, garments, transfers and related services from vwy custom wear.

1.2

In these Terms:

• Company, we, us or our means [Registered Company Name], trading as vwy custom wear, of [Registered Address], company number [Company Number], VAT number [VAT Number];
• Customer, you or your means the person or business using the Website or buying goods or services from us;
• Business Customer means a Customer acting wholly or mainly for business, trade, craft or professional purposes;
• Consumer means an individual acting wholly or mainly outside their business, trade, craft or profession;
• Goods means garments, DTF transfers, printed items, embroidered items and other products supplied by us;
• Services means DTF printing, embroidery, garment decoration, artwork preparation, digitising and related services;
• Order means your request to purchase Goods or Services;
• Order Confirmation means our written confirmation accepting an Order;
• Artwork means any artwork, image, logo, design, text, file, branding, trademark or other material supplied by you or prepared for an Order;
• Working Day means Monday to Friday, excluding public holidays in England.

1.3

These Terms are divided into:

• Part A — Website Use; and
• Part B — Terms of Sale.

1.4

By using the Website, you agree to Part A. By placing an Order, you agree to Part B as well as Part A.

1.5

If you do not agree to these Terms, you must not use the Website or place an Order.

1.6

We may update these Terms from time to time. The version applying to your use of the Website will be the version displayed on the Website at that time. The revision date will be shown at the top of this document.

1.7

Changes to these Terms will not affect an Order that we have already accepted unless the change is required by law or agreed with you in writing.

Part A — Website Use

2. Using the Website

2.1

You may use the Website for lawful purposes and in accordance with these Terms.

2.2

You must not use the Website:

a. in breach of any applicable law or regulation;
b. to commit or assist fraud, cybercrime or any other unlawful activity;
c. to upload, transmit or distribute malicious software, viruses, spyware or other harmful code;
d. to interfere with the security, operation or availability of the Website;
e. to attempt to gain unauthorised access to the Website, our systems or another person’s account;
f. to copy, reproduce, scrape, harvest, download, extract or collect Website content or data by automated means without our prior written permission;
g. to send spam or unsolicited commercial communications through the Website;
h. to upload content that is unlawful, threatening, abusive, defamatory, discriminatory, obscene or otherwise inappropriate; or
i. to impersonate another person or misrepresent your identity or association with another person or business.

2.3

We may suspend, restrict or withdraw access to all or part of the Website where we reasonably believe that you have breached these Terms, created a security risk or used the Website unlawfully.

3. Website content and intellectual property

3.1

Unless stated otherwise, all intellectual property rights in the Website and its content belong to us or our licensors. This includes:

a. text and written content;
b. designs and graphics;
c. photographs, videos and images;
d. logos, branding and trade names;
e. page layouts and design;
f. software, code and functionality; and
g. databases and compiled data.

3.2

We grant you a limited, non-exclusive, revocable and non-transferable right to access and use the Website for your own lawful, personal or internal business purposes.

3.3

You must not copy, modify, reproduce, republish, distribute, sell, licence, display, transmit or commercially exploit any part of the Website without our prior written permission.

3.4

You must not remove, alter or obscure any copyright, trademark or other proprietary notice on the Website.

3.5

Nothing in these Terms transfers ownership of our intellectual property to you.

3.6

Any intellectual property in Artwork supplied by you remains yours or belongs to the relevant rights holder. The terms applying to Artwork supplied for an Order are set out in Part B.

4. Website availability and information

4.1

We aim to keep the Website available and accurate, but we do not guarantee that it will:

a. always be available;
b. operate without interruption or error;
c. be free from viruses or other harmful components; or
d. contain complete, current or error-free information.

4.2

We may temporarily suspend, amend, withdraw or discontinue the Website or any part of it without notice where reasonably necessary for maintenance, security, technical, legal or business reasons.

4.3

Website content is provided for general information only. It is not intended to constitute professional, technical, design or legal advice.

4.4

Images, product photographs, colours, sizes and descriptions on the Website are illustrative. Actual Goods may vary because of screen settings, production methods, garment batches and material tolerances.

4.5

Nothing in this section limits any statutory rights that apply to Consumers.

5. User accounts and passwords

5.1

Some parts of the Website may require you to create an account.

5.2

You must provide accurate, complete and current information when creating or using an account.

5.3

You are responsible for keeping your username, password and other login details confidential. You must not share them with anyone else.

5.4

You must tell us promptly if you believe that your account has been accessed without permission or that your login details have been lost or compromised.

5.5

You are responsible for activity carried out through your account unless it resulted from our failure to use reasonable security measures.

5.6

We may suspend or close an account if:

a. the information provided is inaccurate or misleading;
b. the account is used unlawfully or in breach of these Terms;
c. payment is overdue; or
d. we reasonably consider that suspension is required for security or legal reasons.

6. Third-party links and services

6.1

The Website may contain links to third-party websites, platforms, payment providers, delivery services or other services.

6.2

Third-party links are provided for convenience only. We do not control, approve or guarantee third-party websites or services.

6.3

Your use of a third-party website or service is subject to that third party’s own terms and privacy policies. We are not responsible for third-party content, availability, security, products or services.

6.4

The inclusion of a link does not mean that we endorse the third party or have any commercial relationship with it unless expressly stated.

7. Privacy, cookies and electronic communications

7.1

Our processing of personal data is explained in our separate Privacy Policy, available at [Privacy Policy URL].

7.2

Our use of cookies and similar technologies is explained in our separate Cookie Policy, available at [Cookie Policy URL].

7.3

We process personal data in accordance with applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

7.4

By using the Website, submitting an enquiry or placing an Order, you consent to receiving electronic communications from us relating to your account, enquiry, Order, payment, delivery, complaints and other contractual matters.

7.5

Where required by law, we will obtain separate consent before sending direct marketing communications. You may opt out of marketing communications at any time by using the unsubscribe facility or contacting [Contact Email].

Part B — Terms of Sale

8. Basis of contract

8.1

These Terms apply to every Order unless we expressly agree different terms in writing.

8.2

A quotation, estimate, product listing or discussion is not an offer capable of acceptance unless it expressly says that it is an offer.

8.3

An Order becomes binding only when we:

a. issue written confirmation accepting the Order; or
b. begin production of the Order.

8.4

If we begin production, the contract is formed on the basis of these Terms and the details of the Order then agreed.

8.5

These Terms take priority over any terms proposed by you, including terms printed on a purchase order, email, website, order form or other document. Your terms will not apply unless we expressly agree to them in writing.

8.6

If you are a Business Customer, you confirm that you have not relied on any statement, promise, representation or assurance that is not expressly set out in these Terms, the relevant quotation or our written Order Confirmation.

8.7

Nothing in this section limits liability for fraud or fraudulent misrepresentation, or any rights that cannot lawfully be excluded for Consumers.

9. Customer accounts and trade credit

9.1

We may allow you to open a customer or trade account. We may request information to verify your identity, business, trading history and creditworthiness.

9.2

Opening an account does not automatically create a credit facility. Credit is available only if we confirm it in writing.

9.3

Any approved credit account is subject to:

a. the credit limit notified by us;
b. payment within 14 days of the invoice date;
c. continued satisfactory credit status; and
d. compliance with these Terms.

9.4

We may refuse, reduce, withdraw or suspend credit at any time. We may require payment in advance or cleared funds before starting or continuing production.

9.5

You must notify us promptly of any change to your business name, ownership, address, contact details or financial circumstances that may affect payment.

9.6

If you exceed your credit limit or have overdue invoices, we may suspend further Orders, require immediate payment and charge interest in accordance with clause 16.

10. Quotations, pricing and VAT

10.1

Unless stated otherwise, all prices are in pounds sterling.

10.2

Prices will be shown as either:

a. inclusive of VAT; or
b. exclusive of VAT, with VAT added at the applicable rate.

Our VAT status is: [VAT registered / not VAT registered]. Our VAT number, if applicable, is [VAT Number].

10.3

Unless expressly stated otherwise, quotations exclude delivery, special packaging, artwork preparation, resizing, setup, digitising, sampling, customer-supplied garment handling and other additional charges.

10.4

A quotation remains valid for [30 days] unless it states a different validity period. We may withdraw or revise a quotation before accepting your Order.

10.5

A quotation may be based on the information available when it is prepared. We may revise the price if you change the specification, quantity, Artwork, garment type, delivery address or deadline.

10.6

We may correct clerical, typographical, calculation or pricing errors in a quotation, Order Confirmation, invoice or Website listing.

10.7

If a price is clearly incorrect and you knew, or should reasonably have known, that it was incorrect, we may cancel the Order and refund any payment made for it.

10.8

The final price is the price stated in our Order Confirmation or otherwise agreed in writing.

11. Orders and specifications

11.1

You are responsible for checking that your Order is accurate before submitting it, including:

a. quantities;
b. garment type, size and colour;
c. print or embroidery method;
d. placement;
e. Artwork;
f. delivery address; and
g. any required date.

11.2

We may refuse an Order where:

a. the required Goods or materials are unavailable;
b. the requested deadline is not achievable;
c. the Artwork appears unlawful or infringing;
d. the garments are unsuitable;
e. the Order would create a health, safety or operational risk; or
f. we are otherwise unable to fulfil the Order.

11.3

If we refuse an Order after receiving payment, we will refund the amount paid for the refused Order, except where another lawful deduction has been agreed.

11.4

You must provide all information and materials reasonably required for us to fulfil the Order. Delays caused by missing, inaccurate or late information may extend the delivery estimate and may result in additional charges.

12. Artwork and file requirements

12.1

Unless we agree otherwise in writing, DTF print-ready Artwork should be supplied as:

a. a PNG file;
b. with a transparent background;
c. at approximately 300 DPI; and
d. in RGB or sRGB colour format.

12.2

Embroidery Artwork should preferably be supplied in a suitable vector format, such as AI, EPS or PDF. We may require additional information about the intended size, garment and thread colours.

12.3

You must ensure that Artwork is complete and correct before supplying it. This includes checking:

a. spelling and punctuation;
b. logos and trademarks;
c. colours;
d. resolution and image quality;
e. sizing and proportions;
f. transparency and background;
g. positioning; and
h. any required mirroring, cutting or other production instructions.

12.4

Unless we agree to provide design or artwork services, we will use Artwork substantially as received. We are responsible only for carrying out the agreed transfer, print, embroidery or decoration process.

12.5

We are not responsible for spelling, punctuation, resolution, sizing, proportions, colours, positioning or design errors in Artwork supplied by you, except to the extent caused by our failure to follow an approved proof or your clear written instructions.

12.6

We may reject files that are corrupt, incomplete, unsuitable for production or likely to produce an unacceptable result.

12.7

We may charge for resizing, file conversion, background removal, artwork preparation, setup, amendments, sampling or other pre-production work. Any applicable charge will be notified to you where reasonably practicable.

13. Proofs and approval

13.1

Where we offer or require a proof, we may provide a digital proof, mock-up, sample or other representation of the proposed production.

13.2

Production will begin only after we receive your written approval, unless we expressly agree otherwise.

13.3

Written approval confirms that you have checked and approved the layout, spelling, sizing, colours, Artwork and positioning shown in the proof.

13.4

Once a proof has been approved, we are not liable for an error that was visible in the proof and approved by you in writing.

13.5

A digital proof is a representation only. Actual colours and materials may vary because of screen settings, printing processes, thread, fabric and garment differences.

13.6

If you request changes after approval, we may charge for additional artwork, setup, materials, production or delay. We may also require a new written approval before continuing.

14. Artwork storage, minimum orders and additional charges

14.1

Unless agreed otherwise, we may retain Artwork and Order records for the period reasonably required for administration, repeat Orders, legal compliance and dispute resolution.

14.2

We may delete or archive Artwork after [12 months] from the last Order or after any other period stated in our Privacy Policy.

14.3

Minimum order quantities may apply to particular Goods or Services. The applicable minimum will be stated in the quotation, product listing or Order Confirmation.

14.4

We may charge for:

a. resizing or adapting Artwork;
b. artwork preparation or correction;
c. digitising an embroidery file;
d. setup or sampling;
e. repeat proofs;
f. special packaging;
g. customer-supplied garment handling;
h. urgent or out-of-hours production; and
i. other work reasonably requested by you outside the original Order.

14.5

Digitising and stitch-count estimates are approximate. The final embroidery setup may require changes to achieve a workable result.

15. Intellectual property and customer content

15.1

You warrant that you either own, or have a valid licence to use, all Artwork, logos, names, images, text, trademarks and other materials supplied by you.

15.2

You warrant that your Artwork and instructions do not:

a. infringe copyright, trade mark rights, design rights, database rights, moral rights or other intellectual property rights;
b. contain unlawful, defamatory, threatening, discriminatory or obscene material;
c. breach confidentiality, privacy or other third-party rights; or
d. breach any applicable law.

15.3

You grant us a non-exclusive, worldwide, royalty-free licence to use, copy, adapt and process your Artwork as reasonably necessary to quote for, produce, quality-check, package, deliver and support your Order.

15.4

We may decline, suspend or cancel an Order if we reasonably believe that the Artwork may infringe a third party’s rights, breach the law or create a legal, reputational or operational risk.

15.5

You must provide reasonable assistance and information if a third party makes a complaint or claim relating to your Artwork or Order.

15.6

You will indemnify us against all claims, losses, damages, liabilities, costs and expenses, including reasonable legal costs, arising from:

a. your breach of this section; b. infringement or alleged infringement of a third party’s rights by your Artwork or instructions; or c. unlawful, defamatory or otherwise prohibited content supplied by you.

15.7

Unless you object in writing before production or delivery, you grant us permission to take and use reasonable photographs or images of completed Goods for our portfolio, website, social media, advertising and other marketing purposes.

15.8

We will not knowingly identify your business, client or project in marketing material without your permission where the relevant information is commercially sensitive or confidential.

15.9

You may object to marketing use under clause 15.7 by contacting [Contact Email]. We will take reasonable steps to stop future use, but this may not be possible for material already printed, published or distributed.

16. Customer-supplied garments and own goods

16.1

We will accept customer-supplied garments or other items, sometimes referred to as own goods, only where we have agreed this in writing before receiving them.

16.2

You must provide an accurate description and sufficient quantity of own goods, including spare items where reasonably requested.

16.3

Own goods are supplied and handled at your risk. We may refuse garments that are unsuitable because of their:

a. fabric composition; b. finish, coating or treatment; c. colour; d. size, shape or construction; e. age, wear or condition; or f. suitability for the intended print or embroidery process.

16.4

We are not liable for damage, marking, shrinkage, scorching, distortion, colour change, staining or other loss to own goods unless caused by our negligence or deliberate misconduct.

16.5

We are not responsible for pre-existing faults, hidden weaknesses, manufacturing defects or damage caused by unsuitable garments.

16.6

You remain responsible for ensuring that you have insurance or other protection for own goods while they are being transported to, held by or returned by us.

17. Colour, materials and reasonable tolerances

17.1

Colour reproduction may vary between monitors, screens, print runs, garment batches, transfer batches and materials.

17.2

Unless we expressly agree otherwise in writing, we do not guarantee an exact Pantone, CMYK, RGB or screen colour match.

17.3

Thread colours may vary slightly between batches and may appear differently on different garment colours and materials.

17.4

Print and embroidery positioning is subject to a reasonable production tolerance of approximately plus or minus 10 millimetres.

17.5

Garment sizing, measurements, shades and construction may vary within the manufacturer’s reasonable tolerances.

17.6

Minor variations in colour, size, position, thread shade, stitch placement, texture, finish or appearance are normal and are not defects unless they materially affect the agreed specification.

17.7

Where a particular colour, size, material, placement or finish is essential, you must tell us before we issue the quotation or accept the Order. We may require a sample or written specification.

18. DTF-specific terms

18.1

The performance, appearance and durability of a DTF transfer depend on factors including:

a. the garment’s fibre content; b. the garment’s finish, coating and treatment; c. the weave and texture of the fabric; d. the colour and condition of the garment; e. pre-pressing; f. heat-press temperature; g. pressure and dwell time; h. peeling method; and i. washing, drying, ironing and general use.

18.2

Any application, pressing and wash-care instructions we provide are guidance only. You remain responsible for applying transfers correctly and using suitable equipment and garments.

18.3

We are not liable for transfer failure, cracking, peeling, fading, premature wear or other damage caused by:

a. incorrect application; b. unsuitable equipment or settings; c. unsuitable garments or fabric; d. washing above the recommended temperature; e. tumble drying; f. fabric conditioner; g. bleach or harsh chemicals; h. ironing directly over the transfer; i. excessive abrasion or friction; or j. failure to follow the supplied care instructions.

18.4

A transfer may look or behave differently on different garment colours, fabrics and finishes. This does not necessarily constitute a defect.

19. Embroidery-specific terms

19.1

Stitch counts, production times and digitising estimates are approximate and may change following review of the Artwork, garment and intended size.

19.2

Very fine detail, very small text, narrow lines, gradients, shading and complex colour transitions may not reproduce accurately in embroidery.

19.3

Slight variations in thread shade, stitch density, stitch placement, texture and overall appearance are normal.

19.4

Artwork converted from a digital image or vector file into an embroidery file will not always reproduce exactly.

19.5

We may simplify or adjust Artwork where reasonably necessary to make it suitable for embroidery. We will seek approval where the change is material and a proof is being provided.

20. Turnaround and delivery

20.1

Any turnaround or delivery date is an estimate unless we expressly confirm in writing that it is a guaranteed date.

20.2

Time is not of the essence. We will use reasonable efforts to meet estimated dates but are not liable for delay caused by circumstances outside our reasonable control.

20.3

Delivery is available to mainland UK addresses and any additional areas that we agree in writing. Additional delivery charges may apply for offshore islands, Northern Ireland, the Scottish Highlands, remote areas or overseas addresses.

20.4

We may make delivery in instalments. Each instalment may be invoiced separately unless agreed otherwise.

20.5

Delivery may be made by post, courier, collection or another method agreed with you.

20.6

Risk in the Goods passes:

a. to a Business Customer when the Goods are delivered to the delivery address or collected by the Business Customer or its carrier; or b. to a Consumer when the Consumer, or a person nominated by the Consumer other than the carrier, takes physical possession of the Goods.

20.7

Ownership of the Goods does not pass to you until we have received payment in full for:

a. the Goods; b. the Services; and c. all other sums owed by you to us in relation to the Order.

20.8

Until ownership passes, you must:

a. keep the Goods identifiable as our property; b. keep them separate from other goods where reasonably practicable; c. not sell, pledge, charge or dispose of them without our written permission; and d. keep them insured against their full replacement value.

20.9

If you are a Business Customer and you fail to pay an invoice when due, we may require you to return unpaid Goods and may enter your premises, with reasonable notice where required by law, to recover them.

20.10

We are not responsible for delay, loss or damage caused by a carrier, incorrect delivery details, failure to accept delivery, restricted access or circumstances outside our reasonable control.

20.11

A Business Customer must report shortages, visible damage, incorrect Goods or other delivery issues within 48 hours of delivery and provide photographs and any other evidence reasonably requested. Subject to applicable law, an Order will be treated as accepted if such issues are not reported within that period.

20.12

Clause 20.11 does not limit any statutory rights of a Consumer or prevent a Consumer from reporting a fault within the applicable legal period.

21. Payment

21.1

Unless we have approved a credit account in writing, payment in full is due when you place the Order or before production begins, as we require.

21.2

We will not start production until we have received cleared funds or confirmed an approved credit account.

21.3

For approved Business Customer credit accounts, payment is due within 14 days of the invoice date unless we agree a different period in writing.

21.4

If you do not pay on time, we may:

a. charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable; b. claim statutory compensation and reasonable recovery costs; c. suspend or cancel outstanding Orders; d. withdraw credit facilities; and e. require payment in advance for future Orders.

21.5

We may charge an administration fee of [£ amount] for a failed payment, dishonoured payment, cancelled cheque or other failed payment arrangement, to the extent permitted by law.

21.6

You must not withhold or delay payment because of a separate dispute unless the law permits you to do so.

21.7

We may set off any amount you owe us against any amount we owe you, to the extent permitted by law.

21.8

If you are a Consumer, you will be informed of the total price and payment obligations before your Order is accepted. Nothing in these Terms removes your statutory rights.

22. Cancellation and returns

22.1

Goods that are bespoke, personalised, printed, embroidered, decorated, made to your specification or produced using your Artwork are made to order.

22.2

A bespoke or personalised Order cannot be cancelled once production has begun, except where we agree otherwise in writing or where cancellation is required by law.

22.3

For Consumers, the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to Goods made to the Consumer’s specifications or clearly personalised. This may include printed or embroidered Goods bearing a Consumer’s chosen Artwork, text, logo, name or other personalisation.

22.4

Where a Consumer has a statutory cancellation right for non-personalised Goods, the Consumer must notify us within the applicable cancellation period and return the Goods as required by law.

22.5

Business Customer returns are accepted only at our discretion unless the Goods are faulty, incorrectly supplied or otherwise not in accordance with the contract.

22.6

Where Goods are faulty or incorrectly supplied, we may, at our option and subject to applicable law:

a. reprint or replace them; b. repair or correct them; c. provide a partial refund; or d. provide a full refund.

22.7

You should report an alleged fault or incorrect supply within 7 days of delivery, with clear photographs and details of the problem. This reporting period does not limit a Consumer’s statutory rights.

22.8

Except where the law requires otherwise, returned Goods must be:

a. unused; b. unwashed; c. undamaged; and d. in their original packaging where reasonably possible.

22.9

You must not return Goods without first contacting us and obtaining return instructions.

22.10

Where we agree to a refund, it will be processed within 14 days after the returned Goods have been received and inspected, or within any shorter period required by law.

22.11

Unless the Goods are faulty, incorrectly supplied or the law requires otherwise, return delivery costs are your responsibility.

22.12

Nothing in these Terms affects statutory Consumer rights under the Consumer Rights Act 2015 or any other applicable law.

23. Liability

23.1

Nothing in these Terms excludes or limits liability for:

a. death or personal injury caused by negligence; b. fraud or fraudulent misrepresentation; c. breach of statutory rights that cannot lawfully be excluded; or d. any other liability that cannot lawfully be excluded or limited.

23.2

Subject to clause 23.1, if you are a Business Customer, our total aggregate liability arising out of or in connection with an Order is limited to the price paid for the affected Goods or Services.

23.3

Subject to clause 23.1, we will not be liable to a Business Customer for:

a. loss of profit; b. loss of sales or revenue; c. loss of business or contracts; d. loss of goodwill or reputation; e. loss of anticipated savings; f. loss or corruption of data; or g. any indirect or consequential loss.

23.4

We are not liable for damage, defect, poor performance or failure caused by garments or materials supplied by a third party, including customer-supplied garments, unless the loss was caused by our negligence or breach of contract.

23.5

We are not liable for the consequences of inaccurate, incomplete or unlawful Artwork or instructions supplied by you.

23.6

Subject to clause 23.1, where you are a Consumer, we are responsible for foreseeable loss and damage caused by our breach of these Terms or failure to use reasonable care and skill. We are not responsible for loss that is not foreseeable or for business losses where you are not acting as a Business Customer.

23.7

Nothing in these Terms affects a Consumer’s right to require Goods to be repaired, replaced or refunded where provided by law.

24. Customer indemnity

24.1

You will indemnify us against reasonable losses, damages, claims, liabilities, costs and expenses arising from:

a. your breach of these Terms; b. your failure to pay sums due; c. infringement of intellectual property or other third-party rights by your Artwork or instructions; d. unlawful, defamatory, discriminatory or otherwise prohibited Artwork; e. your misuse of the Goods; or f. your breach of any applicable law.

24.2

This indemnity does not apply to the extent that the relevant loss was caused by our negligence, deliberate misconduct or breach of these Terms.

25. Events outside our control

25.1

We are not liable for delay, failure or disruption caused by an event outside our reasonable control. This may include:

a. supplier or manufacturer shortages; b. material, garment, ink, film, powder or thread shortages; c. machinery or equipment breakdown; d. power, internet or telecommunications failure; e. fire, flood or other serious accident; f. labour disputes, strikes or shortages; g. transport, courier or logistics disruption; h. extreme weather or natural disaster; i. epidemic or pandemic; j. government action, restrictions or changes in law; k. war, terrorism, civil unrest or serious security incident; or l. failure by a supplier or subcontractor to perform.

25.2

We will notify you where reasonably practicable if such an event affects your Order.

25.3

We may extend the time for performance, obtain substitute materials, change the delivery method or cancel the affected Order if the event continues or makes performance commercially or practically impossible.

25.4

If we cancel an Order under this section, we will refund any payment made for Goods or Services that have not been supplied, subject to any lawful deduction for work already completed or materials specially obtained for you.

26. Anti-bribery and modern slavery

26.1

We are committed to conducting business ethically and lawfully.

26.2

We will not knowingly participate in bribery, corruption, forced labour, child labour, human trafficking or modern slavery.

26.3

We expect our employees, suppliers, contractors and other supply-chain partners to comply with applicable anti-bribery, modern slavery, employment and human rights laws.

26.4

You must not offer, request, give or accept any bribe, improper payment, secret commission or other unlawful inducement in connection with an Order.

26.5

If we reasonably believe that an Order or supply-chain relationship may involve bribery, modern slavery or another serious legal breach, we may suspend or terminate the relevant arrangement.

27. Confidentiality

27.1

Each party may receive confidential information belonging to the other party in connection with an Order.

27.2

Confidential information may include:

a. commercially sensitive Artwork; b. pricing and quotations; c. business plans and customer information; d. production methods; e. technical information; and f. information stated to be confidential or which should reasonably be understood to be confidential.

27.3

Each party must:

a. keep confidential information secure; b. use it only for the purposes of the Order; and c. disclose it only to employees, contractors, professional advisers or suppliers who need to know it and are subject to appropriate confidentiality obligations.

27.4

Confidentiality obligations do not apply to information that:

a. is already public through no breach of these Terms; b. was lawfully known before disclosure; c. is lawfully received from a third party without a duty of confidence; d. is independently developed; or e. must be disclosed by law, court order or a regulator.

27.5

This section does not prevent us from using Artwork as permitted by clause 15.7 unless you object in writing.

28. Data protection and records

28.1

We will process personal data in accordance with the UK GDPR, the Data Protection Act 2018 and other applicable data protection laws.

28.2

Our Privacy Policy explains how we collect, use, store and share personal data.

28.3

We may retain Artwork, customer communications, invoices, delivery information, payment records and Order records for as long as reasonably necessary for:

a. fulfilling Orders; b. handling repeat Orders; c. accounting and tax purposes; d. legal and regulatory compliance; e. handling complaints and disputes; and f. protecting our legal rights.

28.4

Where you provide personal data belonging to another person, you must ensure that you have a lawful basis and all necessary permissions to provide it to us for the purposes of the Order.

28.5

You must not provide us with unnecessary sensitive personal data. If sensitive personal data is required for an Order, you must contact us in advance so that appropriate arrangements can be considered.

29. Complaints

29.1

We aim to provide reliable, high-quality Goods and Services. If you have a complaint, please contact us as soon as possible using:

• Email: [Contact Email]
• Telephone: [Phone Number]
• Post: [Complaints Address]

29.2

Please include:

a. your name and contact details; b. Order or invoice number; c. details of the issue; d. photographs or other supporting evidence; and e. the outcome you are seeking.

29.3

We ask that you give us the opportunity to investigate and resolve a complaint internally before starting formal proceedings or referring the matter elsewhere, unless the law allows or requires otherwise.

29.4

We will acknowledge complaints within [5 Working Days] and aim to provide a substantive response within [10 Working Days]. Complex complaints may take longer, in which case we will explain the reason and provide an update.

29.5

Consumers may also have rights to use alternative dispute resolution or other statutory complaint routes. We will provide further information where required by law.

30. General terms

30.1 Variation

A variation to these Terms or an Order must be agreed in writing, except that we may update the Website Terms in accordance with clause 1.6.

30.2 No waiver

A delay or failure by either party to exercise a right does not waive that right. A waiver is effective only if given in writing and only for the specific situation for which it is given.

30.3 Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, it will be modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions will continue in effect.

30.4 Entire agreement

For Business Customers, these Terms, the relevant quotation, Order Confirmation and any documents expressly incorporated into them form the entire agreement between the parties in relation to the Order. They replace previous discussions and arrangements about that Order.

This clause does not exclude liability for fraud or fraudulent misrepresentation and does not restrict a Consumer’s statutory rights.

30.5 Assignment

You must not transfer, subcontract or assign your rights or obligations under an Order without our prior written consent.

We may transfer or subcontract our rights or obligations where reasonably necessary to operate our business, fulfil an Order or transfer our business, provided that your legal rights are not adversely affected.

30.6 No partnership or agency

Nothing in these Terms creates a partnership, joint venture, employment relationship or agency between you and us.

30.7 Third-party rights

Except where these Terms expressly state otherwise, a person who is not a party to the relevant contract has no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

30.8 Notices

Notices under these Terms must be in writing and may be sent:

a. by email to the relevant email address last provided by the other party; or b. by post to the relevant postal address last provided by the other party.

An email notice is treated as received when sent, provided that the sender does not receive an automated message indicating failed delivery. A postal notice is treated as received two Working Days after posting.

30.9 Governing law

These Terms and any contract between you and us are governed by the law of England and Wales.

30.10 Jurisdiction

Subject to any mandatory rights available to a Consumer, the courts of England and Wales have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms or an Order.

31. Contact details

vwy custom wear
Legal entity: [Registered Company Name]
Company number: [Company Number]
Registered address: [Registered Address]
Trading address: [Trading Address]
VAT number: [VAT Number]
Email: [Contact Email]
Telephone: [Phone Number]
Website: [Website URL]